Refund policy

Return and Refund Policy

Last Updated: October 12, 2026

At Option Care Health, Inc., we are passionate about culinary craftsmanship and precision in the kitchen. From our ergonomic food tongs and durable mini cutting boards to our high-accuracy measuring spoons, every tool we offer is designed to elevate your cooking experience. If you are not entirely delighted with your purchase, we are here to ensure a hassle-free, transparent return and refund process.

30-Day Return Guarantee

We offer a 30-day return window from the date your package is delivered. To be eligible for a full refund or exchange:

  • The product must be unused, unwashed, and in the same condition that you received it.

  • Items must remain in their original packaging, complete with all original labels, protective wraps, or tags intact.

  • Proof of purchase (such as your Shopify order confirmation number or order invoice) is required.

Note on Hygiene & Safety: Because kitchen tools directly touch food products, we cannot accept returns for items that show clear signs of usage, washing, or food exposure, unless the item arrived defective or damaged.

How to Initiate a Return

  1. Contact Us: Send an email to [email protected] with your order number, item description, and reason for return. Please include clear photos if the item is damaged or defective upon arrival.

  2. Review & Authorization: Our customer support representative, Raquel Usison, will review your request within 1–2 business days and provide a Return Merchandise Authorization (RMA) along with step-by-step instructions.

  3. Pack & Ship: Securely package your item to prevent damage during transit. Mail your return package to our designated returns center:

    Option Care Health, Inc. – Returns Dept.

    Attn: Raquel Usison

    Address: 3148 San Gabriel Way, Union City, CA 94587, USA

Please note: Customers are responsible for paying their own return shipping costs unless the return is due to a merchant error (such as sending an incorrect or defective product). We strongly recommend using a trackable shipping service or purchasing shipping insurance for items of high value, as we cannot guarantee receipt of un-tracked packages.

Refunds & Processing Time

Once your returned item is received and thoroughly inspected by our quality assurance team:

  • We will send you an email notifying you of the receipt and whether your refund has been approved or rejected based on item condition.

  • If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5 to 10 business days, depending on your card issuer or banking institution.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Re-check your bank account or credit card statement.

  2. Contact your credit card company or bank; processing delays can occur prior to official posting.

  3. If you have completed all steps and still have not received your refund, please reach out directly to [email protected].